Did you know that one of the many ways that USAgencies Credit Union is different, is that our service principles are molded by 7 simple concepts, called our Service Promises?
Our Service Promises help every employee (even the ones you might not see all the time!) make decisions that are in our members’ best interest every day. You may have seen them posted throughout the branch, or printed in some of our materials. We are proud of our Promises, and they are behind all that we do here…
- I promise to treat you as an honored guest.
- I promise to take ownership of your request.
- I promise to make it easy to do business with us.
- I promise to respond to your requests in a timely manner.
- I promise to identify your needs and suggest a solution that will help achieve your financial goals.
- I promise to show my appreciation for allowing me to serve you.
- I promise to exceed your expectations at every encounter.
The Service Promises in Action
Our staff take every opportunity to exceed members’ expectations and we love hearing stories about when this happens. Like the time a member was having an unusual issue with Bill Pay and needed to get her rent to her landlord on time. Staff tried troubleshooting things for her and finally found a solution that worked. In the meantime, we of course wanted to make sure her rent arrived on time, so we took her rent payment (via cashier’s check) to the other institution to be deposited. It was a real team effort, and the member was very grateful to us for going the extra mile to make her day easier.
People Helping People
Credit Unions were founded on the philosophy of ‘People Helping People,’ and that idea is still at the cornerstone of what we do here at USACU. Our promises to take ownership of your request, to make it easy to do business and to exceed your expectations at every turn all help us to remember that every day we come to work is just another chance to become a part of that special movement of ‘People Helping People.’
If there is any way that we can help you achieve your financial goals, let us know: firstname.lastname@example.org.
From My Seat : A Blog Series from USAgencies’ Employees
Nine years ago I started my career in the credit union industry. Before that first day on the job, I did my “homework” – I read about credit unions and what sets them apart from banks. In my research, I read one thing that stood out the most. It captivated me, and made me feel like I was going to be part of something bigger. I read three simple words. People helping people.
How wonderful does that sound? I was going to work at a place that was founded on a vision of people helping people. Working for a credit union, I look forward to interacting with members each day. I enjoy getting to know each and every one I encounter – listening to stories about their family; hobbies they enjoy; or sometimes, lending a compassionate ear for a concern. I get to earn and build trust with our members. As credit union employees, we are given the tools to help educate our members — as well as ourselves. We get to share our own personal stories and experiences. Over the years I have the pleasure of meeting a lot of people. I enjoy being pro-active and finding a solution to an issue, and seeing a member walk away with a smile. I pride myself in creating a personal touch with each member interaction. I am passionate about the credit union movement, and what we are here to do. I live by those three simple, yet very important words. Each day at work: “people helping people.” I know that without the earned trust of our members, we would not be here. This is what it’s all about: Having passion in what we do; being knowledgeable in what we share; listening to each member need; and being compassionate in difficult situations. It’s all part of the bigger picture. I show up at work with great pride, because I am a part of this something bigger. Thank you for being a member of a credit union! I look forward to serving your family on their financial journey. Mark, Lending Services About Mark: When you’ve met Mark, you’ve met a real, passion-filled credit union advocate. And that’s the truth. With many years in credit unions, Mark works in Lending Services and is overflowing with all the goodness that embodies the heart of the credit union movement. To quote him directly “I enjoy getting to know each member and hearing about what they have going on, building that relationship with them. I provide sound advice and educate members on ways to help make banking easy.” What a guy! Away from the office, Mark spends gobs of time with his puppy, Odis and enjoys the never-ending variety of food found in Portland, and like many others here, he hits the snowboard slopes in the winter and the cycle paths in the warmer months.
From My Seat is a series of posts written by USAgencies’ employees on a variety of topics. We hope this gives members insight into what we do, why we do it, and provide some financial education along the way. Stay tuned for additional posts in the series in the future.