Tag Archives: Mobile Banking

All You Need To Know About Mobile Check Deposit

In a world where you can order almost anything through your mobile phone — from a new pair of shoes to a dining room table to tickets to a Caribbean cruise — it only makes sense for our members to have access to USAgencies Credit Union through mobile banking.

One of the most convenient features we offer through our mobile banking is check deposit. All it takes to deposit a check is a few minutes of your time and a phone with internet access.

Let’s take a closer look!

What is mobile check deposit?

Mobile check deposit is a way for you to deposit a check into your USAgencies Credit Union account from a distant location using a mobile device with internet access. You can be practically anywhere in the world and make your deposit at any time.

The process is simple: You’ll log into your USAgencies Credit Union mobile app and prepare your check for deposit. Tap on the Check Deposit icon and the app will guide you through snapping a picture of both the front and the back of the check. You’ll also be asked to verify the check amount. Once you’ve made the confirmation, your check will be submitted for deposit into your account.

It’s that easy.

The benefits of mobile check deposit

It’s not just another errand crossed off your list. Here are some of the benefits you’ll enjoy by using USAgencies Credit Union mobile check deposit:

  1. Convenience. You’re no longer bound by regular branch hours. As mentioned, you can now make your deposit anywhere, and at any time.
  2. Speed. Your check will generally clear more quickly through a mobile deposit than it will through an ATM deposit.
  3. Accuracy. There’s no room for errors when it comes to mobile check deposit. You’ll be asked to confirm the check amount in case the character-recognition software is not reading it correctly. On the small chance that an error occurs, you’ll still have the physical check, which you can then deposit at USAgencies Credit Union.

But is it safe?

If you’re worried about sending a personal check through the airwaves, you can rest easy. Your safety is always our priority, and we take multiple precautions for ensuring your personal information is protected throughout the mobile check deposit process.

First, with Fingerprint ID & Face ID (not available on all devices), there is no need to worry about stolen passwords.

Second, our mobile app does not store your check images in your phone. Once your check has been submitted, the image is erased from your phone and stored only in our own software.

Finally, if an error occurs, you’ll always have the physical check to deposit if necessary.

If you haven’t already done so, try USAgencies Credit Union mobile deposit. It’s quick. It’s easy. And it’s safe. You’ve got nothing to lose but one more errand crossed off your to-do list. Try it today!


Questions? Connect with us at 503-275-0300 Option 4. You deserve a better banking experience. Get it here.

Letter from the CEO: We’re connected to you

At USAgencies, we are always looking for ways to stay connected to you no matter what. With over 35% of our members living outside of the Portland metro area, it’s important we make the credit union available to you, no matter where you are and what time zone you are in.

That is the reason why we are excited to introduce our new Member Contact Center where you can connect with us over the phone 24 hours a day, 7 days a week. This is one of the services our members expressed a great interest in having on last year’s member survey. Now you and USAgencies are only a phone call away at your convenience, day or night.

We understand you don’t always have the time to hop on a phone call, but we still have you covered with our Online and Mobile Banking access. You can check balances, transfer money, pay bills and even deposit that check you just received in less than a minute.

Did you know USAgencies is a part of the CO-OP Network? It’s a resource for credit union members to conduct transactions via an ATM or Shared Branch when you are not in town. With over 30,000 fee-free ATMs and 1,800 participating branches nationwide, you can complete your regular transactions pretty much anywhere. Plus, you can locate the closest CO-OP ATM or Shared Branch using the Locations link on our mobile app.

Over the years, we have been committed to finding ways to enhance your member experience at every encounter. The team and I strive to improve our products and service offerings every day and are committed to improving your financial health. Thank you for choosing USAgencies Credit Union to be your financial partner.

Jim Lumpkin, President/CEO, USACU
Jim Lumpkin
President/CEO
USAgencies Credit Union

We’ve Got a New Look

We are so excited to finally bring you a better banking experience with our new Website, Online and Mobile Banking. However, we understand that this change will take some time to get used to and we are here to help you through the transition. To help you get everything out of your new banking experience, here are some tips on how to navigate the new changes, and what has changed.

First-time log in as a Bill Pay User

If you have used Bill Pay since January 1, 2017 you have been pre-enrolled in our new Online Banking system. Simply login to your account with these steps:

  • Visit Our Website and click the “Login” button in the upper right corner of the page
  • Your username is your Member Number
  • Your temporary password is the last 4 digits of the primary account holders social security number + birth year (e.g., If your social security number is 0000-00-4321 and you were born in 1936, your temporary password is 43211936)
  • Upon initial login with your temporary information, you will be prompted to select a new Username and Password
  • Complete the following instructions to confirm your additional and contact information

Registers for the first time not as a Bill Pay User

If you are not a Bill Pay User, to login for the first time you will need to follow these steps:

  • Visit Our Website and click the “Login” button in the upper right corner of the page, followed by selecting “New User” in the login window.
  • Complete the required requested information
  • Once complete you will be prompted to read and agree to the Online Banking User Agreement. If you Agree, hit the “Finish” button.
  • Upon successful registration, follow the instructions to verify your contact information via the available channels.
  • Once verified you will need to login for the first time and set up your One Time Passcode ( OTP ) delivery options. ( Note: you are required to set up at one phone number or email address to continue).
  • Once you receive the OTP, enter it into the provided box ( Note: forgotten passwords can only be retrieved via text message or phone ; email is NOT an option).
  • Next, select whether you want to register your device as private ( skip the OTP from now on using this device ) or public ( will require an OTP upon every login)
  • You are in!

What’s New?

  • Fingerprint and Face ID – Quick access to your account information on your mobile device.
  • Text Message Banking (454545) – Get the latest account balance and history information, transfer funds, receive weekly balance via text messages.
  • Customization – Hide, show, and sort accounts any way you want in Online Banking, you can control how you want to view your accounts.
  • Live Chat – Securely chat with us within your online accounts during business hours. Available in Mobile Banking too!
  • Mobile Web Banking – Full access to your account information, right from the palm of your hand! Securely view your account balances and transaction history, transfer funds, pay bills, receive notifications, live chat, and more.
  • Money Management – Budgeting can be stressful, our new money management tool will make your life easier.
  • PopMoney is now available without having to sign up for bill pay. Splitting bills has never been easier!

What is the same?

  • Bill Pay – Your payees, payment history, scheduled and recurring payments are all ready for you in the new system!
  • eStatements – If you are signed up for eStatements, you can easily view them by logging into your Online Banking and hovering over “Account Information” and selecting “Online Statements” from the drop down menu.

Questions?

We are here to help you through this exciting transition, as we know sometimes change isn’t easy. Please do not hesitate to call us, visit our branch, or send us a secure message.

 

 

 

 

Save the Date : New Website, Online and Mobile Banking coming 08.21

In our efforts to bring you the best possible online and mobile banking experience, we are upgrading our Website, Online and Mobile Banking solutions. The new system will be available August 21, 2018 for an even better banking experience!

Here are a few of the new features and enhancements:

  • The New Online Banking system will feature innovative solutions. This includes tools that allow you to track your spending habits, set a budget, create goals and more.
  • The New Mobile Banking will feature Fingerprint ID login on mobile devices, Bill Pay and more.
  • Customization of your new Online Banking will allow you to hide, show, and sort accounts any way you want, giving you full control of how you want to view your accounts within the new Online Banking system.
  • Text Message Banking is coming and it will allow you to get quick account information via any mobile device.
  • Live Chat will now be available during business hours giving you more ways to get in touch with us! Our live chat feature is available in both Online and Mobile Banking.

What steps should you take now to get prepared for the upgrade?

  • You will need to register for the new system, so make sure you know your member number.
  • Make sure that we have your current contact information. This includes your address, phone number and email. We want to make sure you do not miss any important reminders or notifications we will be sending out in the coming weeks leading up to the launch!
  • Bill Pay access will be unavailable from 08.17 to 08.20. Your scheduled bill payments and transfers will continue as usual during this. Be sure to make any necessary changes prior to 08.17.

Want to stay updated? Bookmark our Save the Date webpage as we will update the information periodically to keep you informed. Do not hesitate to contact us with any questions!