Tag Archives: Member Moment

Member Moment : Ariel’s USAgencies Credit Union Story

At USAgencies, we understand more than ever that life, it happens. It is impossible to predict and prepare for every hurdle or event that life can throw our way. Which is why we make it a mission to stand by our members during the good, the bad, and the sad. The foundation of credit unions is built upon the philosophy of “People Helping People”, and we do everything we can to live that each and every day.

We were recently reminded by how this philosophy truly impacts our members when we spoke to one of our members about a difficult transition she recently went through. Ariel, who lost her husband earlier this year, reached out to let us know how USAgencies was there for her every step of the way. “When my husband passed, a lot of changes happened. Due to that, a payment we received was removed from our account. So not only was I a recent widow, I was beyond broke”, she said. “USAgencies understood this was beyond my control. They worked with me, they were patient, and did not pressure me”.

She went on to add, “I realized this credit union is built on heart, and take care of their own. I truly appreciate that I can rely on them, and trust that they have my best interest at heart”.  Being there for Ariel is something we would never think twice about. As she said, it is instilled in our core values to serve our members with not just integrity, but trustworthiness as well.

Ariel parted with, “I am so grateful for their support during the hardest time of my life”. Our Mission Statement here at USAgencies Credit Union is, ” We provide solutions to improve each member’s financial life”, and that is something we are proud to stand by day by day, with every member.


Want to share your USAgencies story? Connect with us today at social@usacu.org or via telephone at 503-275-0313. We can’t wait to hear from you!