Tag Archives: credit union philosophy

Letter from the CEO: It’s Different Here

If you haven’t already noticed, things are a little bit different here at USAgencies Credit Union… in a good way.

What do I mean, exactly? Well, first-off, we’re a credit union, which means we are a financial cooperative, created by, and for, our members. At a credit union, you’re part owner… Can you say that about your bank?

Secondly, we have several things that we just flat-out won’t do because they’re not in our members’ best interests. We won’t offer products and services that don’t uphold our standards, just to make a buck or two. We won’t put you in a product or service that’s not good for you and your financial future. And we won’t charge excessive fees, just to help our bottom line. Our members are our bottom line.

There are so many other ways we’re different – these are just a few examples. We hope that you appreciate this difference. If you do, why not pay it forward and share us with friends and family by telling them about USAgencies Credit Union?

Jim Lumpkin, President/CEO, USACU
Jim Lumpkin
President/CEO
USAgencies Credit Union

Why I Show Up for Something Bigger

From My Seat : A Blog Series from USAgencies’ Employees

MarkNine years ago I started my career in the credit union industry. Before that first day on the job, I did my “homework” – I read about credit unions and what sets them apart from banks. In my research, I read one thing that stood out the most. It captivated me, and made me feel like I was going to be part of something bigger. I read three simple words. People helping people. How wonderful does that sound? I was going to work at a place that was founded on a vision of people helping people. Working for a credit union, I look forward to interacting with members each day. I enjoy getting to know each and every one I encounter – listening to stories about their family; hobbies they enjoy; or sometimes, lending a compassionate ear for a concern. I get to earn and build trust with our members. As credit union employees, we are given the tools to help educate our members — as well as ourselves. We get to share our own personal stories and experiences. Over the years I have the pleasure of meeting a lot of people. I enjoy being pro-active and finding a solution to an issue, and seeing a member walk away with a smile. I pride myself in creating a personal touch with each member interaction. I am passionate about the credit union movement, and what we are here to do. I live by those three simple, yet very important words. Each day at work: “people helping people.” I know that without the earned trust of our members, we would not be here. This is what it’s all about: Having passion in what we do; being knowledgeable in what we share; listening to each member need; and being compassionate in difficult situations. It’s all part of the bigger picture. I show up at work with great pride, because I am a part of this something bigger. Thank you for being a member of a credit union! I look forward to serving your family on their financial journey. Mark, Lending Services About Mark: When you’ve met Mark, you’ve met a real, passion-filled credit union advocate. And that’s the truth. With many years in credit unions, Mark works in Lending Services and is overflowing with all the goodness that embodies the heart of the credit union movement. To quote him directly “I enjoy getting to know each member and hearing about what they have going on, building that relationship with them. I provide sound advice and educate members on ways to help make banking easy.” What a guy! Away from the office, Mark spends gobs of time with his puppy, Odis and enjoys the never-ending variety of food found in Portland, and like many others here, he hits the snowboard slopes in the winter and the cycle paths in the warmer months.  

From My Seat is a series of posts written by USAgencies’ employees on a variety of topics. We hope this gives members insight into what we do, why we do it, and provide some financial education along the way. Stay tuned for additional posts in the series in the future.