Tag Archives: Credit Union Difference

Member Moment: Janie’s Story

Here at USAgencies Credit Union, we uphold the Credit Union philosophy of “People Helping People”. We constantly look for ways we can make a positive difference in our members’ lives and in our community. USAgencies serves many members who are or have been active in the United States Military and we try our best to provide them with as easy a banking experience as possible with all of the traveling they do. So, when we hear stories like this one from Janie, we can’t resist holding our heads up a little higher!

Tell us a little bit about yourself.
I am a U.S. Navy Veteran and a federal employee, with 28 years, I joined USAgencies in early 2003 when I was working in the Portland area. I have since moved several times to several different states because of my job. It is 2019 now, I have never once thought about switching. USAgencies is like part of my family, they treat me like family, countless times when I call I am recognized just by my voice. Everyone’s Professionalism is beyond outstanding, in every department. I always hear a friendly voice, when they ask how are you doing, it is genuine, they really want to know how you are doing and how they can help.

What is your favorite USAgencies’ moment as a member?
Over the years, I have purchased several vehicles (bad habit of mine 😊) and each and every time, they made it happen for me. Even when I would first get financed through the dealership at a higher interest rate, they always worked so hard to ensure they could provide the loan at a much lower interest rate; saving me so much money and more importantly to me piece of mind!!!

Their security measures are outstanding, you can always rely on them to be there protecting you and your finances even if you don’t realize it.

What do you value the most about USAgencies?
If I had to pick one of the many things I love about USAgencies, it is for sure the staff there! They are hands down better than any company or agencies I have ever experienced, remember I am a federal employee and I work with many agencies, federal and state. I only lived in Portland for a couple of years, but I feel like I know the staff just as if I visited in person and they always make me feel as if they have known me for years. That says a lot about their passion, knowledge, professionalism and being genuine.

Thank you for the amazing job you all do! It is greatly appreciated!


Thank you for all you do for our country Janie!

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Letter from the CEO: Enhancements coming your way

At USAgencies we are constantly looking for ways to improve our financial cooperative in order to better live out our mission to provide solutions to improve each member’s financial life. We find ourselves in a time where people are busier than ever, so as your credit union, we have come up with some great solutions to make it as easy as possible for you to connect with us.

In February, we are excited to have rolled out an improved secure messaging system within our online and mobile banking. This updated platform allows us to securely and safely communicate with any member, no matter the need. We can safely pass information and provide prompt service to you. In addition, you can quickly locate frequently asked questions in our updated knowledge base.

The second communication enhancement is our text solution. We will soon have the capability to serve our members via text messaging. This is a great solution if you are out and about or too busy to hop on a phone call, you will be able to text us during business hours to get your banking needs taken care of, from balance transfers to finalizing an application, convenience is just a few text messages away.

The last solution I want to mention is our free Credit Score service within online and mobile banking. You now can monitor the all-important credit score, which is more critical to your finances than ever! Having a strong score not only helps you get better interest rates on loans, but also helps you get discounted insurance rates as well as get approved to rent an apartment. If you ever have questions on how to improve your score, connect with us and we would be more than happy to walk you through steps to improve your score.

Thank you for choosing USAgencies Credit Union for your financial needs, and we look forward to hearing from you!

Justin Olson, President/CEO, USACU
Justin Olson
President/CEO
USAgencies Credit Union

Member Moment: Brandon’s Story

USAgencies Credit Union has one main branch located in downtown Portland, yet we make it easy for members all over the country to access their accounts wherever they are thanks to the Credit Union CO-OP Network! With nearly 30,000 CO-OP ATMs and 5,000+ Shared Branches means you have more direct, surcharge-free access to your money than most traditional bank customers do. Our member, Brandon, confirmed that distance does not affect the level of services we provide to members.

Tell us a little bit about yourself.
Portland, OR native that bleeds blue and white for his Penn State Nittany Lions. My family is the most important thing in my life and I always look forward to visits back to Portland to spend time with them. I am up for anything outdoors – golf, hiking, running, and snowboarding. I really like yoga and have found it offers a great way to build both strength and flexibility. It’s also fun to spend time doing yoga in a 100 degree room haha. I love following the Portland Trail Blazers (my hometown team) and enjoy serving on various boards throughout the community.

Your passion.
Golf and yoga would be up there with my passions. My Nittany Lions, Trail Blazers and traveling also are a part of that list.

What is your favorite USAgencies’ moment as a member?
Getting my account set up for the first time many years ago. It was great to be a part of an organization that cared a lot about making sure all of my financial needs were well taken care of.

What do you value the most about USAgencies?
The connection that I feel with the organization despite not having lived in Portland for the last 20 years. USAgencies does a great job of making you feel valued and appreciated – regardless of where you live.


Thanks Brandon for sharing your story with us!

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: Laurie’s Story

Here at USAgencies Credit Union, our biggest priority is your financial wellness, and that includes keeping you and your money safe! Our member, Laurie, shared her experience on how we made a stressful situation painless.

Tell us a little bit about yourself.
 I was born and raised in the Pacific Northwest and lived there most of my life until six months ago when my husband and I moved to Nevada.

Your passion.
My passions are family and exploration. I love traveling and seeing new sites. As much as I love having new areas to explore in our backyard now that we’ve moved, we miss family and friends.

What is your favorite USAgencies’ moment as a member?
I’ve been pleased with every interaction I’ve had with USAgencies from day to day banking to getting car loans and getting financial info together for home loans. My favorite moment was the way USAgencies treated me when my debit card number was stolen years ago. USAgencies was the painless part of a stressful situation and did exactly what they said they’d do.

What do you value the most about USAgencies?
What I value most about USAgencies is the personal service. Even living out of state and not being able to visit the branch, USAgencies has addressed my individual needs when I’ve called. That’s why I won’t switch credit unions.


Thanks Laurie for sharing your story and your adorable furrends.

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: Tejan’s Story

At USAgencies, not only are we passionate about providing solutions to improve each member’s financial life, we also want to make our members’ experience easy and smooth in every encounter.

Our member, Tejan, kindly shared his Member Moment here at USAgencies!

Tell us a little bit about yourself.
I am a father of 3 lovely kids – family man , a banker and  a Libra.

What is your passion?
I am passionate about volunteering in my local community with my kids. You will find us almost every weekend at some volunteer event with Reach CDC, the children’s book bank or others.

What is your favorite USAgencies’ moment as a member?
I had gone into the branch having lost my wallet, I needed to withdraw money to be able to process a new id and they made it easy for me to have access to monies in my account after asking just a few questions to identify me.

I also love the personal touch I get whenever I call in to ask a question or request a service, the staff are very friendly and as soon as I mention my name they know who I am and are very patient.

I have referred my family and friends and will keep being one of your biggest advocates.

What do you value the most about USAgencies?
I can list 10 – The simplicity of its financial solutions, its genuine passion to help members and the non pushy sales ethics.


Thank you so much for sharing your story, Tejan!

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Letter from the CEO: We’re connected to you

At USAgencies, we are always looking for ways to stay connected to you no matter what. With over 35% of our members living outside of the Portland metro area, it’s important we make the credit union available to you, no matter where you are and what time zone you are in.

That is the reason why we are excited to introduce our new Member Contact Center where you can connect with us over the phone 24 hours a day, 7 days a week. This is one of the services our members expressed a great interest in having on last year’s member survey. Now you and USAgencies are only a phone call away at your convenience, day or night.

We understand you don’t always have the time to hop on a phone call, but we still have you covered with our Online and Mobile Banking access. You can check balances, transfer money, pay bills and even deposit that check you just received in less than a minute.

Did you know USAgencies is a part of the CO-OP Network? It’s a resource for credit union members to conduct transactions via an ATM or Shared Branch when you are not in town. With over 30,000 fee-free ATMs and 1,800 participating branches nationwide, you can complete your regular transactions pretty much anywhere. Plus, you can locate the closest CO-OP ATM or Shared Branch using the Locations link on our mobile app.

Over the years, we have been committed to finding ways to enhance your member experience at every encounter. The team and I strive to improve our products and service offerings every day and are committed to improving your financial health. Thank you for choosing USAgencies Credit Union to be your financial partner.

Jim Lumpkin, President/CEO, USACU
Jim Lumpkin
President/CEO
USAgencies Credit Union

Cooperative Spirit of Credit Unions

It is ( hopefully ) no secret that credit unions all operate under the same founding principle, “People Helping People”. By sticking to our roots, and sticking together, we strive to help all members and our communities with power in numbers. By keeping a noncompetitive nature and a cooperative spirit, credit unions are able to leverage their unified philosophy. This allows us to come together for all occasions – including serious and educational, and often celebratory and fun.

In honor today being the International Day of Friendship, we wanted to highlight some of the ways credit unions in your community have demonstrated our cooperative spirit, and come together as friends for greater good.

CO-OP Network

The CO-OP Network is resource for credit union members to complete their regular transactions at a branch, or via an ATM at participating credit unions when they are unable to get to their local branch. The CO-OP network covers all 50 states and 10 additional countries with ATM’s. With over 30,000 fee-free ATMs and 1,800 participating branches nationwide, this is an ATM network that is larger than almost any bank.

Shared Branching is the second largest branch network in the country, with more than 5,600 credit union branches and self-serve Shared Branch machines, also in all 50 states. This allows us to serve our members in diverse geographical locations – even when they move or travel! Credit unions have come together to be there for their members, no matter where they are.

Education

On a daily, weekly, monthly and annual basis credit unions are consistently working together to learn and grow from and with one another. There are workshops, conferences, and training’s galore that encourage credit union professionals on all levels to come together to advance their knowledge and skills so that we can better serve our members, and better work together. We focus on everything from compliance, giving back to our community, advocacy and more.

Many of these opportunities come from local chapters and young professional groups in the area. For example, Young Credit Union Professionals of Oregon and Southwest Washington recently held an Advocacy BBQ where state legislators came out to chat and educate attendees about policy-making. What’s a better way to learn, than to hear it straight from the professionals themselves!

Education doesn’t stop at the credit union level, either.

We often band together to bring education to our communities, specifically our youth. This past spring, USAgencies hosted a Bite of Reality workshop for local high school students at Cleveland High School. This workshop allows students to practice budgeting as an adult with realistic circumstances, develop good judgement regarding spending, and more. This event wouldn’t have been possible without the 15 volunteers representing SIX different local credit unions!

Advocacy

Speaking of advocacy, another example right here in Oregon is each year we come together to advocate to lawmakers and politicians on the “credit union difference”. One of the ways this is demonstrated is in February of each year, Oregon credit unions visit the Oregon capitol for a designated Credit Union Day at the Capitol. Passionate credit union advocates spend the day dispersing across the capitol building in Salem to share the credit union difference of their impacts and services with their legislators. In 2019, the main message of the day was how the cooperative structure of credit unions delivered $1.9 Billion in economic value to Oregon in 2018, which helped drive immeasurable impact in our communities.

Giving Back

Credit Unions love giving back to their community. We often volunteer at local food banks, participate in clean up projects in our neighborhoods, partner with nonprofits and more. But perhaps the most notable way we give back together is via CU4Kids. .

CU4Kids is a nonprofit collaboration among credit unions, chapters and business partners from across the country, engaged in fundraising to support 170 Children’s Miracle Network hospitals.  For more than 30 years, credit unions have come together to raise over $18 MILLION dollars to support OHSU Doernbecher Children’s Hospital via the CU4Kids program. Just recently on June 22nd, over 100 local credit union professionals came together in Portland and raised $11,000 for Doernbecher at a fundraiser that was called Hops for Hope that was co-hosted by YCUP and the Cascadia Chapter of Credit Unions!

By coming together, we can move mountains and make a significant impact in the lives of our members, and our communities. With that, the credit union difference is alive and thriving.


Want to learn more about the credit union difference? Connect with us – we would love to hear from you!