Tag Archives: Credit Union Difference

Member Moment: Dave’s Story

At USAgencies Credit Union, our members are always greeted with a smile and a team who is ready to help, because every member is part of the family. Not only are we truly invested in our members’ financial wellness, we also strive to go the extra mile to make sure our members are well taken care of. Our member, Dave, would like to tell you why he’d be a part of the family for life!

Tell us a little bit about yourself.
I grew up in Portland in the 60s and 70s, in St. Johns specifically. It was a great time! Back then we all needed a cause to get behind and we all found one of some kind. I ended up serving in US Navy for three years. After my tour of duty, I came home and went on to college, which was fantastic for me! Then job opportunities took me to another state, but with my childhood memories, my heart has always remained in Portland. I love to travel and come back to the Northwest often. I have always enjoyed visiting with people and getting to know them and listening to their struggles and successes. In addition to my career I discovered a great love for teaching. I have been an Adjunct Instructor at a local university near my home for the 21 years. I have found that when you look deeply for the best in others, you will always find the best in yourself.

What is your favorite USAgencies’ moment as a member?
Everytime I call USACU with a question or transaction it’s always been an outstanding experience. One time I called with a question and the individual helping me went completely out of their way to assist me. I remember at the end of the call, they gave me several options how to contact them if I had more questions. I was so impressed when they called me back to follow up on my situation. I was shocked and surprised! Before the call was over I asked their name and what they did at credit union? The gentlemen on the phone told me his name was Jim Lumpkin and that he was the President and CEO. I just about fell off my chair! 🙂 I couldn’t believe that the President and CEO took the time to personally help me out. Ever since then, I told myself I’m a USACU member for life.

Also, Callie and her crew, in the loan department, have always been wonderful! They have been a fantastic source of knowledge and advice. I have had several loans and they have all been timely and with great terms and conditions. Callie and her crew were so helpful with my Son. He had never had a car loan before and needed to get one. I called Callie and she helped him set up an account and qualified him for a loan (turned out his credit was great.) I appreciated Callie’s efforts because it allowed him to continue to build his own credit history.

USACU is not just a credit union, but a great financial partner. USACU ROCKS!


Thank you Dave for sharing your story! We’re glad to be a part of you and your family’s financial journey.

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: Anne’s Story

Did you know your credit union is part of a history that began back in the 19th century? The principles of service to members, acting in the community’s best interest and being responsive to members’ needs have only grown over the past century in the U.S. Here at USAgencies Credit Union, we’re proud to join the chain of institutions committed to the credit union mission. As a member-owned cooperative, our only goal is your financial success.

Our member, Anne, shared how her values align with the credit union philosophy of “people helping people”.

Tell us a little bit about yourself.
I worked for the Federal government for most of my career in four locations in Oregon. The Forest Service was mostly very good for me. It helped me learn a lot, grow and travel. I helped employees learn new computer programs and solve problems using computers. I joined a credit union early in my career and was happy to continue that choice. I raised my daughter as a single parent and I appreciated the support from the Forest Service. I’m very proud that my daughter earned a PhD. At the end of my career, I was one of twelve people nationally in the Forest Service to provide an avenue for employees to request computer solutions for their professional issues.

Your Passion
My passion is helping people and learning. That’s why my career fit me so well. I think credit unions are a good match also because they share these same values.

What is your favorite USAgencies’ moment as a member?
I appreciated the seminars from USACU that provided great information and helped me prepare for retirement. It was fun when USACU would come to the office and give us cookies. We could meet employees, ask questions and I got to be good friends with one very nice employee. I even participated in a panel which gave me more knowledge about USACU.

What do you value the most about USAgencies?
I value USACU because it is a credit union. I deeply appreciate that it is not run for shareholders who don’t care about the way the business operates. Banks want to maximize return no matter the cost to individual clients. My prejudice is that credit unions make decisions with members in mind. USACU is local which is important to me.


Thank you Anne for sharing your values, we appreciate you!

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: John’s Story

Going green and being kind to our environment is a long-term commitment, not a sprint. Our member, John, kindly shared his passion about reducing the damage to our planet and we’re happy to be a small part of his journey.

Tell us a little bit about yourself.
I work for the Department of the Treasury in Portland Oregon. I own my home and have become more and more interested in reducing the damage I do to the environment.

What is your favorite USAgencies’ moment as a member?
I got a loan through USAgencies Credit Union and used the money to put solar panels on my house. Since I also own an electric vehicle, I now create my own fuel for my car!

That means I have virtually no fuel bill or electric bill from now on. That’s $150 – $200 every month that goes into my pocket!

The loan from USAgencies paid for my solar panels and it was super easy to get and my savings cover the expense. Now I don’t smoke up the atmosphere!


Congratulations John! And thank you for all you do for our planet.

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Financial Resources Available for Veterans

We owe the strength and security of our country to our heroic veterans. These brave men and women sacrifice the comforts of home, time with family and often their physical well-being to protect us. Unfortunately, though, many veterans are struggling to make ends meet and to support their families.

If you are a veteran, you likely already know about VA loans, which are no-money-down home loans just for veterans. But did you know there are many other ways the government and charitable organizations can help you get back on your feet?

Here’s a list of financial resources created especially for veterans. Having served our country, you deserve all this and more.

USA Cares Emergency Assistance Program

If you’re a retired service person who is struggling to cover your basic monthly bills, including rent and utilities, you may be eligible for a grant from this organization. The exact amount awarded varies with each case, but the average grant size is $650. You can apply for a grant from the USA Cares Emergency Assistance Program.

The American Legion Temporary Financial Assistance

This organization helps veterans who are also parents of young children to create a stable home life for their families. It offers cash grants to help qualifying veterans pay for expenses like housing, utilities, food and medical costs. You can read up on the eligibility requirements and apply for a grant.

Operation Family Fund

Veterans who were severely disabled while serving in Operation Enduring and Iraqi Freedom may be eligible for grants to help cover their medical bills, emergency transportation, vehicle repair and housing. Review the eligibility requirements and apply for an Operation Family Fund grant.

Coalition to Salute America’s Heroes

This organization provides financial assistance to veterans who were severely wounded while serving in Iraq and Afghanistan. Click here to apply for assistance.

U.S. Department of Veterans Affairs Aid & Attendance and Housebound Assistance

If you are a veteran receiving a VA pension, you may be eligible to increase your monthly amount through Aid & Attendance and Housebound Assistance. If you are bedridden or you need the services of an aide to help you with everyday activities, you can apply for assistance here.

Operation First Response

This organization offers financial assistance for wounded veterans and their families while they are in the midst of the VA claim process, which can stretch on for a year or more. Qualifying veterans can use the funds to cover immediate needs like housing, transportation, utilities, groceries, clothing and more. You can review the eligibility requirements and apply for assistance.

The Armed Forces Foundation

The Armed Forces Foundation is a nonprofit organization dedicated to providing comfort and financial relief to members of the military community through career counseling, housing assistance, recreational therapy programs and financial support. These programs are available for service members who are on active duty as well as those who are retired. You can read up on the assistance offered by The Armed Forces Foundation and apply for aid.

Hope for the Warriors

The mission of this noble organization is to enhance the quality of life for members of the military and their families who have been affected by physical injuries or death in the line of duty. Its programs include financial assistance for immediate needs, as well as a special “Warrior’s Wish” program for families.

Operation Homefront

This wonderful organization provides financial assistance for the immediate family members of the wounded, ill, injured or deployed. Exact criteria for assistance varies by location. Visit Operation Home Front, click on “Get Assistance,” input your ZIP code and an application for assistance through your local chapter will be available for download.

Semper Fi Fund

The Semper Fi Fund (SFF) provides financial relief for any needs that may arise during the hospitalization and recovery of a service member due to an injury sustained while serving in the line of duty. Programs under the SFF include Service Member and Family Support, Specialized & Adaptive Equipment, Adaptive Housing, Adaptive Transportation, Education and Career Transition Assistance, Therapeutic Arts and Team Semper Fi.  Assistance is available for all post 9-11 Marines and sailors, as well as members of the Army, Air Force or Coast Guard who serve in support of Marine forces. Apply here.

If you or anyone you know is an active or retired service member who is struggling to make ends meet, don’t hesitate to ask for help. Use the resources listed above, and connect with us if you could use further assistance in basic money management. We’re here to help!


Have we missed any major financial resources for veterans? Let us know in the comments.

Questions about USAgencies Credit Union? Contact us at 503.275.0300 Option 4.