Tag Archives: Credit Union Difference

Letter from the CEO: Together, we brave the storm

2020 created the “new normal” way we do things in our daily lives, including limited in-person interaction, social distancing, and getting used to virtual meetings. We understand visiting our branch is not always easy, especially during an unprecedented time like this, which is why we always look for ways to stay connected to our members. We recently implemented a text messaging system so our members can text us during business hours to take care of their banking needs, this is one extra layer of convenience we provide our members.

On top of the communication enhancement, me and the entire USAgencies team are doing everything we can to reduce the risk and stress for our members during these challenging times, including the assistance programs we created to provide support to our members. We are offering skip-a-pay and loan consolidation at no additional fees, as well as short term loans with a low interest rate. If you or anyone you know needs help with finances and going through the options available, please do not hesitate to connect with us, we are more than ready to help.

As you may be aware, we expanded our field of membership earlier this summer to individuals who live or work in any of these 4 Oregon counties: Multnomah, Clackamas, Washington, and Marion. We are very excited for the opportunity to serve more people in our community; this opportunity would not have been possible without our members.

I would like to take this time to thank you for the trust you put in the credit union. No matter the situation, our members’ financial wellness is always our priority. I am confident that together, we will brave the storm.

Justin Olson, President/CEO, USACU
Justin Olson
President/CEO
USAgencies Credit Union

Member Moment: Chase’s Story

In the old days of the internet, only corporate banks could afford streamline online banking services. These days, we’re living in a world where internet is everywhere, the services you use every day to manage your money like checking balances, transferring money and paying bills are just a few simple clicks or taps away. It’s easier than ever to access USAgencies Credit Union from distance away.

Our member, Chase, would like to share his thoughts on how USAgencies feels so local even when we are on the opposite side of the globe.

Tell us a little bit about yourself.
I am a 36 professional pursuing a career with the National Park Service (NPS), Golden Gate National Recreation Area, San Francisco California. My wife and I enjoy the Bay Area and love to explore the variety of cultures and foods. We have a 2 year old Husky named TOGO with lots of energy; he keeps us active and on our toes, lol!

Your Passion
I personally have a passion to pursue my higher education to PhD in the fields of business, technology, and human factors psychology. My wife and I possess passion and goal to open our own business specifically Thai cuisine as she is from Thailand. We love to travel experiencing other cultures and have visited Japan, Hong Kong, Vietnam, and Malaysia. Future trips we would love to explore together include Spain, Italy, Greece, Egypt, England, and Germany.

What is your favorite USAgencies’ moment as a member?
From the moment I opened an account to present the professionalism and quality of customer care USAgencies Credit Union (USACU) has provided is second to none. While traveling the United States and overseas USACU has been there to answer questions and provide support, reducing financial concerns while on the road and in the air. Second, when I require completion of international transactions (wire transfers) USACU has provided support that is easy and efficient. Finally, USACU and their staff provides world class support through Portland OR branch and with a variety of participating partnered branches.

What do you value the most about USAgencies?
I value most, the dedication to customer support, continued efforts to streamline business and process while maintaining quality, and how my experiences with USACU still feels like a local credit union even when I am across the country or somewhere traveling the globe.


Thank you Chase for sharing your member moment!

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: Ryan’s Story

At USAgencies Credit Union, not only do we provide highly personalized service to our members, we are also on constant lookout for our members’ financial life. Which includes staying on top of any unusual activities in members’ accounts. Our member, Ryan, would love to share his member moment on why he wouldn’t switch banks for anything.

Tell us a little bit about yourself.
Between battling clinical depression and Dyspraxia as a kid, it was tough growing up. However, despite all of those setbacks, I am now a successful adult!

I work as a security guard, I have an amazing girlfriend and a lovely apartment. I enjoy video games, mainly survival horror games. I also enjoy to draw and have gotten decent at it!

What is your favorite USAgencies’ moment as a member?
I started using USACU when I was a young man, mostly because my father is a member. I wouldn’t switch banks for anything. The staff is always helpful and friendly, they warn me instantly if there is any odd activity on my account and their mobile banking is divine!

Overall I am very happy with USACU and I always recommend it to whoever will listen!

Finally, I want to add that no matter where you are in life, no matter how low you may feel, there will be an ending to it and you will have your day! I know that’s kinda clichè to say, but there are good people out there willing to help (Even in the banking world)!


We’re greatly inspired by your story Ryan! And thank you for sharing the stunning photo.

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: Dave’s Story

At USAgencies Credit Union, our members are always greeted with a smile and a team who is ready to help, because every member is part of the family. Not only are we truly invested in our members’ financial wellness, we also strive to go the extra mile to make sure our members are well taken care of. Our member, Dave, would like to tell you why he’d be a part of the family for life!

Tell us a little bit about yourself.
I grew up in Portland in the 60s and 70s, in St. Johns specifically. It was a great time! Back then we all needed a cause to get behind and we all found one of some kind. I ended up serving in US Navy for three years. After my tour of duty, I came home and went on to college, which was fantastic for me! Then job opportunities took me to another state, but with my childhood memories, my heart has always remained in Portland. I love to travel and come back to the Northwest often. I have always enjoyed visiting with people and getting to know them and listening to their struggles and successes. In addition to my career I discovered a great love for teaching. I have been an Adjunct Instructor at a local university near my home for the 21 years. I have found that when you look deeply for the best in others, you will always find the best in yourself.

What is your favorite USAgencies’ moment as a member?
Everytime I call USACU with a question or transaction it’s always been an outstanding experience. One time I called with a question and the individual helping me went completely out of their way to assist me. I remember at the end of the call, they gave me several options how to contact them if I had more questions. I was so impressed when they called me back to follow up on my situation. I was shocked and surprised! Before the call was over I asked their name and what they did at credit union? The gentlemen on the phone told me his name was Jim Lumpkin and that he was the President and CEO. I just about fell off my chair! 🙂 I couldn’t believe that the President and CEO took the time to personally help me out. Ever since then, I told myself I’m a USACU member for life.

Also, Callie and her crew, in the loan department, have always been wonderful! They have been a fantastic source of knowledge and advice. I have had several loans and they have all been timely and with great terms and conditions. Callie and her crew were so helpful with my Son. He had never had a car loan before and needed to get one. I called Callie and she helped him set up an account and qualified him for a loan (turned out his credit was great.) I appreciated Callie’s efforts because it allowed him to continue to build his own credit history.

USACU is not just a credit union, but a great financial partner. USACU ROCKS!


Thank you Dave for sharing your story! We’re glad to be a part of you and your family’s financial journey.

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!