Scheduled Maintenance Currently Underway

USAgencies’ scheduled maintenance is currently underway (from 6pm, May 12, to 8am, May 15, PST). During this scheduled maintenance period, access will be temporarily unavailable for:

  • Mobile Banking
  • Online Banking
  • Remote Deposit
  • Shared Branch
  • MARS
  • Bill Pay (Please note: previously scheduled Bill Pay payments will process normally)

We will be updating our website throughout that weekend to notify you as services come back online. We appreciate your patience during this maintenance window.

NOTE: VISA Credit Cards will function as they normally would and will not be impacted during the maintenance period.

Q&A: Take a Tour of Waterfront Bikes

This May, we’ve partnered with Waterfront Bikes, a local Portland bike shop, to help you ‘gear up’ for National Bike Month. Most PDXers know this local shop, but did you also know they’re family-owned AND family-run? Our Q&A session with shop owner Karen Stiles gives a quick tour of a Portland bike shop that sets itself apart with lots of options and friendly, personalized service (sound familiar?).

How long has Waterfront Bikes been in business?
We have been in business for 16 years.

Can you tell us a little bit about your store?
We are a small, friendly shop located on the downtown waterfront. We service the local community selling new and used bikes and repairing almost every type of bicycle. We are also very busy with folks visiting our city, as we have a complete line of rental bikes. We enjoy talking bikes, and rides, and always enjoy helping people navigate the city by bike. We have recently started doing some exclusive small tours that really focus on the Wine Country.

What are some of the benefits of purchasing a bike with Waterfront Bikes?
We are a local family-owned shop and so we really know our customers. Every bike is built and assembled with care and fitted for comfort. Each new bike purchase comes with 10% off any additional gear. We also include a free yearly tune-up (excluding parts) which adds to the value of your purchase and keeps the bike in good working order.

What do you love about bikes?
I love that bikes allow you to really explore places in ways that are all-encompassing. You can ride many miles in a day, or just take in a few, and learn so much about places. I love that bikes are green and that interconnectedness with the world is enhanced while riding on a physical level too. I love that you move fast enough to get somewhere but slow enough to see and hear new things that you wouldn’t experience in a car.

What’s your favorite local bike ride?
I love the East Side Neighborhood ride. It allows me to explore the neighborhoods at my leisure stopping at fun locations for a cup of tea, bite to eat, or a beer. Its fun to feel the city at a cycling pace and see and hear all the local activities. Riding into parks along the way–sometimes through Laurelhurst Park or up Mt Tabor–is always so relaxing. It’s just a great way to spend the day!

 


Learn more about our bike special this May, plus RSVP for our upcoming FREE Bike Safety Basics Seminarhttps://www.usacu.org/bikemonth

Connect with Waterfront Bikes: http://www.waterfrontbikes.com/

USACU Wins Two National Awards

CUNA Diamond AwardsUSAgencies Credit Union was recently honored with two Diamond Awards, which recognize outstanding marketing and business development achievements in the credit union industry.

The awards were presented by the Credit Union National Association (CUNA) Marketing & Business Development Council, a national network comprised of over 1,200 credit union marketing and business development professionals. Awards are given in each of 30 categories ranging from advertising to community events and beyond.

USAgencies Credit Union won both the ‘Annual Report’ and ‘One-Time Event’ categories for their 2015 Annual Report and 80 Years! Event. Both the report and event proudly celebrated USAgencies’ 80th year in operation, and featured information about the Credit Union’s history and rich community involvement, as well as highlighted the fundamental credit union mission of ‘People Helping People.’

“The credit union industry has no shortage of marketing and business development talent, but, as the name of the prize suggests, these professionals shine the brightest,” said Amber Scott, Chair of the CUNA Marketing & Business Development Council’s Diamond Awards Committee and VP Marketing & Communications at 1st MidAmerica CU. “Bold, inventive and fearless in the face of uncertainty, the 2017 Diamond Award winners inspire us to aim higher and try new approaches.”

Award winners were recognized at the council’s 24th annual conference held March 29-April 1 in San Antonio, Texas. For more information on the Diamond Awards or to view the entire list of winners, go to www.cunacouncils.org/awards.

 


CUNA Marketing & Business Development Council
The CUNA Marketing & Business Development Council is a member-led community of marketing and business development professionals dedicated to providing relevant resources and tools essential for success to its members. For more information, visit www.cunacouncils.org.

USACU at the 2017 GAC

At the GAC‘Powerful Cause and Positive Effect’ was the theme for this year’s Credit Union National Association (CUNA) Governmental Affairs Conference (GAC). USAgencies very own Kathy Scholes, Vice President/CFO; Kasey Rockwell, Director of CU Relations; and Jeff Griese, Board of Directors 1st Vice-Chair, all attended the conference late February in our nation’s capital, along with over 5,000 credit union professionals and advocates from around the U.S.

Every year credit union proponents descend upon Washington D.C. to connect with peers, glean best practices, trade stories, and gain insights of the political landscape for credit unions and the financial industry. Attendees had the opportunity to hear from great speakers such as the Honorable Colin L. Powell; Kat Cole, Group President of Focus Brands; CUNA President, Jim Nussle; and a lineup of Congressional lawmakers and regulators from the National Credit Union Administration (NCUA).

Scholes, Rockwell and Griese met with Oregon credit union peers to ensure the message was consistent for lawmakers before they climbed the steps of Capitol Hill. They met with Congressman Blumenauer’s (D-OR-3) Deputy Chief of Staff and Counsel, David Skillman. There were about 30 constituents in the meeting, representing nine credit unions from the Portland area. Later in the afternoon Oregon credit unions also met with Senator Ron Wyden and staff from Senator Merkley’s office to share the same message. Some of the information shared with legislators included:

  • Credit unions are not-for-profit cooperatives and are inherently accountable to their members, not to Wall Street stockholders.
  • Members own their cooperative credit unions. This means financial dividends, lower interest rates on loans and higher interest rates on savings are delivered to member-owners as direct benefits.
  • The Northwest Credit Union Association recently commissioned economists at ECONorthwest to perform their second independent analysis on credit unions’ impact in our Northwest economy. They found that Oregon credit unions delivered $159 million in direct financial benefit to their 2 million member-owners. That’s $81 per credit union member and $156 financial benefit per member household, delivered through lower fees and better rates as a result of that cooperative structure.
  • The importance of Common-Sense Regulatory Reform and how one-size-fits-all regulations don’t work for small credit unions.
  • The costs of merchant data breaches and how costs should ultimately be borne by the entity that occurs the breach.

They ended the day with a reception on the Hill with credit unions from Oregon, Washington and Idaho. It was a long, but productive day!

Rockwell summed up her experience at this year’s GAC, “Sharing our credit union stories with elected officials is a great honor. Being in D.C. allows you to feel like you are a part of something bigger than your credit union. You can feel the energy of all of us working together to make a difference. Twenty years ago, was my first GAC and I still have the same excitement and feeling of honor to be a part of the Credit Union Movement. We are doing great things to help improve our member’s financial lives and are staying true to the foundational credit union philosophy of ‘People Helping People’.”

Griese left feeling inspired, saying “My testimony of the credit union movement has grown tremendously and seeing so many hard-working folks gathered together in an effort to improve people’s lives was inspiring and something I will not soon forget!”

Scholes shared her thoughts, saying “Attending the 2017 CUNA Governmental Affairs Conference was an amazing experience! Being one of 5,000 credit union professionals converging on the Capital to meet with elected officials to tell our story and fight for credit union interests was moving. I returned to Portland with a renewed interest to advocate for the credit union movement. Credit unions are good for consumers, our member-owners. We need to work to protect our unique structure and improve awareness to our members and potential members of who and what we are that makes us different from other financial service providers. ‘People Helping People’ by looking out for the financial well-being of our members and communities – what’s not to love!”

Please Make Note…

In order to better serve you, USAgencies will be performing scheduled maintenance on some of our systems from 6pm, May 12, to 8am, May 15, PST. During this scheduled maintenance period, access will be temporarily unavailable for:

  • Mobile Banking
  • Online Banking
  • Remote Deposit
  • Shared Branch
  • MARS
  • Bill Pay (Please note: previously scheduled Bill Pay payments will process normally)

We will be updating our website throughout that weekend to notify you as services come back online.

We appreciate your patience during this maintenance window.

NOTE: VISA Credit Cards will function as they normally would and will not be impacted during the maintenance period.

Join Us: Annual Meeting

Tuesday, May 23rd in Portland, Oregon

Calling all members! It’s time to RSVP for our 81st Annual Meeting.

Join Us As We Celebrate Another Year Of Serving You

Join us on Tuesday, May 23rd, at the World Trade Center, Building 2. We’ll talk about what’s going on at the Credit Union, have some lunch, and give away a couple of great prizes!

Learn more and RSVP by May 16th

We’ll see you there.

Spotlight: A Look Inside Enterprise

If you didn’t already know, USAgencies Credit Union has partnered with Enterprise Car Sales for years in order to bring our members great cars with great pricetags and great warranties! Here’s a quick Q & A with Austin Moothart, Enterprise Dealership Manager, on what it’s like to work for Enterprise, and what he likes most about his job…

Enterprise

What do you do at Enterprise?
I am responsible for creating great buying experiences for our customers.

What makes Enterprise different?
Enterprise is different than any other dealership because our program is set up to put the customer first with our no haggle pricing, a transparent buying process and professional sales consultants who focus on helping the customer find the right vehicle for their needs. It’s not about just selling a car to a customer, it’s about the experience. So many people have negative experiences at dealerships which causes them to not look forward to buying their next car. When customers buy from us, our goal is to create customers for life and create relationships where people are excited to send in their friends and family.

What are some of the added benefits of buying a vehicle at Enterprise?
Great people and service, 109-point vehicle inspection, 7-day repurchase program, free roadside assistance for the first year, 12-month/12,000 mile limited powertrain warranty, and a free Carfax. Plus, we offer Kelley Blue Book Trade-in value on all trades!

We partner with thousands of credit unions across the country who trust us to help their members find the right vehicle when it’s time.

Favorite thing about your job?
Enterprise is a company that respects its employees and working in the Car Sales division has allowed me to work with some amazing professionals who share the same values that I have when it comes to taking great care of people. I really enjoy having a sales team that works really hard every day to do the right thing and exceed the expectations of our customers.

Favorite customer story?
I don’t have just one favorite customer story to share. But I will tell you that my best memories are the ones of customers who come in nervous about buying a car and leave telling us how they will never buy a car anywhere else but here. Having customers smile, laugh and hug us afterwards is the best feeling because we know that they are genuinely happy with the vehicle they picked out. Knowing that my team was part of a customer’s positive buying experience is incredibly rewarding!

 


Know what else is great about Enterprise? Now through April 30th, you can get 1% off your qualifying auto loan rate when you purchase with Enterprise and finance with USAgencies! Terms and conditions apply. Learn more.

 

News and Events happening at USACU