Category Archives: News

Letter from the CEO: Together, we brave the storm

2020 created the “new normal” way we do things in our daily lives, including limited in-person interaction, social distancing, and getting used to virtual meetings. We understand visiting our branch is not always easy, especially during an unprecedented time like this, which is why we always look for ways to stay connected to our members. We recently implemented a text messaging system so our members can text us during business hours to take care of their banking needs, this is one extra layer of convenience we provide our members.

On top of the communication enhancement, me and the entire USAgencies team are doing everything we can to reduce the risk and stress for our members during these challenging times, including the assistance programs we created to provide support to our members. We are offering skip-a-pay and loan consolidation at no additional fees, as well as short term loans with a low interest rate. If you or anyone you know needs help with finances and going through the options available, please do not hesitate to connect with us, we are more than ready to help.

As you may be aware, we have our field of membership earlier this summer to individuals who live or work in any of these 4 Oregon counties: Multnomah, Clackamas, Washington, and Marion. We are very excited for the opportunity to serve more people in our community; this opportunity would not have been possible without our members.

I would like to take this time to thank you for the trust you put in the credit union. No matter the situation, our members’ financial wellness is always our priority. I am confident that together, we will brave the storm.

Justin Olson, President/CEO, USACU
Justin Olson
President/CEO
USAgencies Credit Union

Letter from the CEO: Enhancements coming your way

At USAgencies we are constantly looking for ways to improve our financial cooperative in order to better live out our mission to provide solutions to improve each member’s financial life. We find ourselves in a time where people are busier than ever, so as your credit union, we have come up with some great solutions to make it as easy as possible for you to connect with us.

In February, we are excited to have rolled out an improved secure messaging system within our online and mobile banking. This updated platform allows us to securely and safely communicate with any member, no matter the need. We can safely pass information and provide prompt service to you. In addition, you can quickly locate frequently asked questions in our updated knowledge base.

The second communication enhancement is our text solution. We will soon have the capability to serve our members via text messaging. This is a great solution if you are out and about or too busy to hop on a phone call, you will be able to text us during business hours to get your banking needs taken care of, from balance transfers to finalizing an application, convenience is just a few text messages away.

The last solution I want to mention is our free Credit Score service within online and mobile banking. You now can monitor the all-important credit score, which is more critical to your finances than ever! Having a strong score not only helps you get better interest rates on loans, but also helps you get discounted insurance rates as well as get approved to rent an apartment. If you ever have questions on how to improve your score, connect with us and we would be more than happy to walk you through steps to improve your score.

Thank you for choosing USAgencies Credit Union for your financial needs, and we look forward to hearing from you!

Justin Olson, President/CEO, USACU
Justin Olson
President/CEO
USAgencies Credit Union

Letter from the CEO: We’re connected to you

At USAgencies, we are always looking for ways to stay connected to you no matter what. With over 35% of our members living outside of the Portland metro area, it’s important we make the credit union available to you, no matter where you are and what time zone you are in.

That is the reason why we are excited to introduce our new Member Contact Center where you can connect with us over the phone 24 hours a day, 7 days a week. This is one of the services our members expressed a great interest in having on last year’s member survey. Now you and USAgencies are only a phone call away at your convenience, day or night.

We understand you don’t always have the time to hop on a phone call, but we still have you covered with our Online and Mobile Banking access. You can check balances, transfer money, pay bills and even deposit that check you just received in less than a minute.

Did you know USAgencies is a part of the CO-OP Network? It’s a resource for credit union members to conduct transactions via an ATM or Shared Branch when you are not in town. With over 30,000 fee-free ATMs and 1,800 participating branches nationwide, you can complete your regular transactions pretty much anywhere. Plus, you can locate the closest CO-OP ATM or Shared Branch using the Locations link on our mobile app.

Over the years, we have been committed to finding ways to enhance your member experience at every encounter. The team and I strive to improve our products and service offerings every day and are committed to improving your financial health. Thank you for choosing USAgencies Credit Union to be your financial partner.

Jim Lumpkin, President/CEO, USACU
Jim Lumpkin
President/CEO
USAgencies Credit Union

Letter from the CEO: We’re here to help!

At the beginning of 2019, the government shutdown added to a lot of members’ financial worries. As a credit union with a primary membership field of federal employees, we actively assisted our members who were affected by the government shutdown with our Furlough Assistance Program. Our goal is to provide members with some peace of mind, and we are always here and ready to help.

As a member-owned financial institution, we are here to serve our members by living up to our mission to provide solutions to improve each member’s financial life. We pride ourselves on things we do and won’t do, including how we won’t turn our backs to our members when they need us the most. Your financial wellbeing is and will always be our top priority.

Looking ahead, we will continue to provide our members free financial education and counseling to guide them in their financial success. It’s important to start building good financial saving and spending habits in our youth, and that is why we are excited to bring financial reality fairs to local high schools in 2019. The program will help students gain a good understanding of the benefits and importance of budgeting, and practice making sound financial decisions as an adult.

I would like to take this opportunity to thank our members for the trust they place in us, and thank you for being a part of USAgencies’ family!

Jim Lumpkin, President/CEO, USACU
Jim Lumpkin
President/CEO
USAgencies Credit Union