Category Archives: Member Moment

Member Moment: Dave’s Story

At USAgencies Credit Union, our members are always greeted with a smile and a team who is ready to help, because every member is part of the family. Not only are we truly invested in our members’ financial wellness, we also strive to go the extra mile to make sure our members are well taken care of. Our member, Dave, would like to tell you why he’d be a part of the family for life!

Tell us a little bit about yourself.
I grew up in Portland in the 60s and 70s, in St. Johns specifically. It was a great time! Back then we all needed a cause to get behind and we all found one of some kind. I ended up serving in US Navy for three years. After my tour of duty, I came home and went on to college, which was fantastic for me! Then job opportunities took me to another state, but with my childhood memories, my heart has always remained in Portland. I love to travel and come back to the Northwest often. I have always enjoyed visiting with people and getting to know them and listening to their struggles and successes. In addition to my career I discovered a great love for teaching. I have been an Adjunct Instructor at a local university near my home for the 21 years. I have found that when you look deeply for the best in others, you will always find the best in yourself.

What is your favorite USAgencies’ moment as a member?
Everytime I call USACU with a question or transaction it’s always been an outstanding experience. One time I called with a question and the individual helping me went completely out of their way to assist me. I remember at the end of the call, they gave me several options how to contact them if I had more questions. I was so impressed when they called me back to follow up on my situation. I was shocked and surprised! Before the call was over I asked their name and what they did at credit union? The gentlemen on the phone told me his name was Jim Lumpkin and that he was the President and CEO. I just about fell off my chair! 🙂 I couldn’t believe that the President and CEO took the time to personally help me out. Ever since then, I told myself I’m a USACU member for life.

Also, Callie and her crew, in the loan department, have always been wonderful! They have been a fantastic source of knowledge and advice. I have had several loans and they have all been timely and with great terms and conditions. Callie and her crew were so helpful with my Son. He had never had a car loan before and needed to get one. I called Callie and she helped him set up an account and qualified him for a loan (turned out his credit was great.) I appreciated Callie’s efforts because it allowed him to continue to build his own credit history.

USACU is not just a credit union, but a great financial partner. USACU ROCKS!


Thank you Dave for sharing your story! We’re glad to be a part of you and your family’s financial journey.

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: Anne’s Story

Did you know your credit union is part of a history that began back in the 19th century? The principles of service to members, acting in the community’s best interest and being responsive to members’ needs have only grown over the past century in the U.S. Here at USAgencies Credit Union, we’re proud to join the chain of institutions committed to the credit union mission. As a member-owned cooperative, our only goal is your financial success.

Our member, Anne, shared how her values align with the credit union philosophy of “people helping people”.

Tell us a little bit about yourself.
I worked for the Federal government for most of my career in four locations in Oregon. The Forest Service was mostly very good for me. It helped me learn a lot, grow and travel. I helped employees learn new computer programs and solve problems using computers. I joined a credit union early in my career and was happy to continue that choice. I raised my daughter as a single parent and I appreciated the support from the Forest Service. I’m very proud that my daughter earned a PhD. At the end of my career, I was one of twelve people nationally in the Forest Service to provide an avenue for employees to request computer solutions for their professional issues.

Your Passion
My passion is helping people and learning. That’s why my career fit me so well. I think credit unions are a good match also because they share these same values.

What is your favorite USAgencies’ moment as a member?
I appreciated the seminars from USACU that provided great information and helped me prepare for retirement. It was fun when USACU would come to the office and give us cookies. We could meet employees, ask questions and I got to be good friends with one very nice employee. I even participated in a panel which gave me more knowledge about USACU.

What do you value the most about USAgencies?
I value USACU because it is a credit union. I deeply appreciate that it is not run for shareholders who don’t care about the way the business operates. Banks want to maximize return no matter the cost to individual clients. My prejudice is that credit unions make decisions with members in mind. USACU is local which is important to me.


Thank you Anne for sharing your values, we appreciate you!

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: John’s Story

Going green and being kind to our environment is a long-term commitment, not a sprint. Our member, John, kindly shared his passion about reducing the damage to our planet and we’re happy to be a small part of his journey.

Tell us a little bit about yourself.
I work for the Department of the Treasury in Portland Oregon. I own my home and have become more and more interested in reducing the damage I do to the environment.

What is your favorite USAgencies’ moment as a member?
I got a loan through USAgencies Credit Union and used the money to put solar panels on my house. Since I also own an electric vehicle, I now create my own fuel for my car!

That means I have virtually no fuel bill or electric bill from now on. That’s $150 – $200 every month that goes into my pocket!

The loan from USAgencies paid for my solar panels and it was super easy to get and my savings cover the expense. Now I don’t smoke up the atmosphere!


Congratulations John! And thank you for all you do for our planet.

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!

Member Moment: Janie’s Story

Here at USAgencies Credit Union, we uphold the Credit Union philosophy of “People Helping People”. We constantly look for ways we can make a positive difference in our members’ lives and in our community. USAgencies serves many members who are or have been active in the United States Military and we try our best to provide them with as easy a banking experience as possible with all of the traveling they do. So, when we hear stories like this one from Janie, we can’t resist holding our heads up a little higher!

Tell us a little bit about yourself.
I am a U.S. Navy Veteran and a federal employee, with 28 years, I joined USAgencies in early 2003 when I was working in the Portland area. I have since moved several times to several different states because of my job. It is 2019 now, I have never once thought about switching. USAgencies is like part of my family, they treat me like family, countless times when I call I am recognized just by my voice. Everyone’s Professionalism is beyond outstanding, in every department. I always hear a friendly voice, when they ask how are you doing, it is genuine, they really want to know how you are doing and how they can help.

What is your favorite USAgencies’ moment as a member?
Over the years, I have purchased several vehicles (bad habit of mine 😊) and each and every time, they made it happen for me. Even when I would first get financed through the dealership at a higher interest rate, they always worked so hard to ensure they could provide the loan at a much lower interest rate; saving me so much money and more importantly to me piece of mind!!!

Their security measures are outstanding, you can always rely on them to be there protecting you and your finances even if you don’t realize it.

What do you value the most about USAgencies?
If I had to pick one of the many things I love about USAgencies, it is for sure the staff there! They are hands down better than any company or agencies I have ever experienced, remember I am a federal employee and I work with many agencies, federal and state. I only lived in Portland for a couple of years, but I feel like I know the staff just as if I visited in person and they always make me feel as if they have known me for years. That says a lot about their passion, knowledge, professionalism and being genuine.

Thank you for the amazing job you all do! It is greatly appreciated!


Thank you for all you do for our country Janie!

Want to share your USAgencies moment? Submit your story to social@usacu.org or via telephone at 503-275-0300. We’d love to hear from you!