Member Moment : Ria’s USAgencies Credit Union Story

Before we were USAgencies Credit Union, we were Portland Federal Employees Credit Union. Established in 1936, 45 founding members came together with the credit union philosophy of “People Helping People” to form a financial cooperative that could help federal employees with better banking solutions. We are proud to say, that 83 years later we are still living up to our original mission – to provide solutions to improve each member’s financial life.

This was made very clear to us when Ria, a member since 1997,  reached out to us and let us know just how impactful we have been to her and those she cares for over the years, especially during the most recent government shutdown. “I know what it meant to my civil servant co-workers that USAgencies did not throw folks into the cold winter”, she said. “You extended due dates, and made an anxious ridden, scary time bearable. In short, you gave your members peace of mind, which speaks volumes about the integrity of USAgencies, its staff, Board of Directors and Executive Officers”.

Being able to serve Ria over the years, and give her continual exceptional service is something we pride ourselves on. We have always said we will stand by our members, no matter what, and being told we have been true to our word is extremely meaningful. Ria concluded with, “I stayed with you folks because the vibe is, and always has been one of sincere financial caring for your members. That tradition has not waned; it has only grown over the years”.

We strive to be better and do better each and everyday, and are committed to continue to serve Ria, and the rest of our members with integrity and of course, a smile.


Want to share your USAgencies story? Connect with us today at social@usacu.org or via telephone at 503-275-0313. We can’t wait to hear from you!

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