“Loyal to this outfit”

A story from our member, Phil

It’s always a happy day at USAgencies when we get feedback like this. We just had to share this story from Phil, a member who is “loyal to this outfit”…

Way back when Phil opened his membership he allocated some of his VA funds here into a checking account….. and then ignored it, for years. After a handsome sum ($10K+) accumulated, a USACU employee reached out to him to offer some other solutions for earning a better rate. We offered a CD and set it all up for him.

This above and beyond effort, although a simple action that we do all the time for our members, really stuck with Phil. He called in just this week to tell us that he appreciates all we do for him.

“You guys manage the money; I just manage things so they don’t bounce,” he said.

Phil explained that we should be proud of the staff working here. “They’ve been kind and patient with me over the years. It’s with their voice and actions that they make me loyal to this outfit,” and he’s grateful.

Phil, you probably won’t ever read this, as you proclaim to be “off the grid,” but we sure appreciate YOU, your kind words, and your loyalty to this outfit at USAgencies. We’re proud to call you our member, sir.

#CUdifference
#USACUpride

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